Job Title: Resource Planner
Location: Glasgow Hillington Office
Atalian Servest is recruiting for a Resource Planner to execute the delivery of logistics planning of our national engineering workforce to ensure we deliver agreed services to our customer in line with Contract Service Level Agreements (SLAs).
Duties will include, but are not limited to:
Monitor trends in engineer performance (daily, weekly, monthly) reporting negative trends to the operational delivery team/Team Leader
Maximising utilisation of direct labour, reporting absences and identifying potential shortfalls and mitigation.
Analyse jobs, both reactive and PPM and allocate to the correct resource based on location, skill, priority, PMS and customer requirements.
Reporting any scheduling issues or call progression problems to the relevant person as appropriate.
Escalating customer complai...
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