My client are looking for an IT Support Analyst to join their growing team.
My client is a multi billion pound Managed Service Provider with a Global footprint who provide whole of business IT solutions, based in Glasgow. Based in Glasgow, they are looking for 2nd line support engineers with bilingual language skills to join their team working with clients across EMEA. This is an opportunity to join a dynamic working environment that works with the latest tools and technologies providing first class support to a variety of businesses.
DescriptionServe as the primary point of contact for hardware, software, and overall problem resolution responsible for end-to-end case management to clients.This will involve resolving 2nd line issues via phone, eTicketing, chat, and forums working with 1st and 3rd line Engineers as well as hardware and software development teams.Ownership of all software...
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