We have an amazing opportunity for a German Speaking Customer Service Assistant to join our client in Motherwell. The role requires you to work from Monday to Friday 7.00am - 3.30pm paying £10- £12 Per hour. This role is temporary until December 2019.
This role is primarily responsible for managing the relationship with customers, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner
To take individual responsibility for a number customer accounts
To handle and answer all incoming phone calls from customers
To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
To handle and resolve customer complaints timely and in a professional manner.
To direct any requests and unresolved issues to the designated internal resources.