Our client a leading Energy Company are currently recruiting for Customer Service Representative on a part time contract basis based in Glasgow City Centre.

This will be office based

Candidates should be flexible but shifts are:

Wednesday 4PM-12AM
Thursday 4PM-9.30PM
Friday 5PM-12AM
Saturday 2.30PM-12AM

Accountabilities:

Handling incoming calls from customers relating to faults and emergencies.
Assisting customers with difficult complaints
Making outbound calls to staff / transfer calls to correct department
Great customer service skills
Obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query.
Administration duties when required.

Skills, Knowledge & Experience:

Previous experience of working in a customer service environment
Good telephone manner
Good keyboard skills and experience of Windows environment
Exc...

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