Job Title: Customer Service Manager

Salary: £28,000 - £32,000

Location: Glasgow

My client is a leading UK mobile and landline provider who has been delivering services to businesses from their offices UK offices for over 14 years.

They are looking for a Customer Service Manager to oversee a team of customer service agents that look after the company's infrastructure and external customers

Key Roles & Responsibilities

* Build effective working relationships with both internal & external stakeholders

* Working collaboratively across the wider operations team to improve customer experience and performance.

* Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using our CRM system Microsoft Dynamics

* Introduce, monitor, develop and report a suite of relevant KPIs to track the performance of the Customer Service team

* Inspire, coach an...

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